We offer workshops addressing major topics in Medicare. These workshops are specifically designed for professionals who serve Medicare beneficiaries. Please use the form linked below to submit a request. We will make arrangements with the speaker/trainer, send you a note of confirmation and mail training materials to you prior to the event. Please call 916-231-5110 for workshop fees.

Register here:

Educational Workshop Request

Current Workshop Topics

  1. Medicare: An Overview
  2. Supplementing Medicare
  3. Medicare Part D: An Overview
  4. Medicare Appeals
  5. Assistance for People with Low Incomes
  6. Medicare Fraud and Abuse (Also available in Spanish)

Speaker information

For more information about our knowledgeable speakers/trainers, see our staff biographies.

  • Elaine Wong Eakin, Executive Director
  • Bonnie Burns, Training & Policy Specialist
  • Micki Nozaki, Project Director
  • Sandy Morales, Manager of SMP Outreach & Volunteer Coordination;
  • Diane Caradeuc, CMS Liaison
  • Paula Holden, SMP Regional Liaison


 

WEBINARS

Stay Tuned for Upcoming Webinars


 

WEBINAR ARCHIVES

Do You Know How to Access Supplies Through Medicare’s Competitive Bidding Program?

Apr 28, 2016 » View Webinar » Download Materials
More info on: Supplier Standards & Quality Standards

  • Tangita Daramola, Competitive Acquisition Ombudsman, U.S. Department of Health and Human Services, Centers for Medicare and Medicaid Services

Tangita Daramola reviews Medicare’s Competitive Bidding Program and how to ensure access to Durable Medical Equipment, Prosthetics/Orthotics Supplies (DMEPOS).


Are You Transitioning from Covered California to Medicare?

Mar 24, 2016 » View Webinar » Download Materials

  • Elaine Wong Eakin, Executive Director, California Healtah Advocates

Elaine Wong Eakin reviews the series of articles posted on this topic in our Medicare Basics section. (See 1st article, What to Do If You Have a Covered California Plan and Become Eligible for Medicare? (Part 1)).

As people with a Covered California plan turn 65 and become eligible for Medicare, some are asking what they should do. Others are not aware they need to do anything, continue with their Covered California plan, and face penalties later. This webinar discusses the following questions in relation to different groups and their options.

  • Must I enroll in Medicare if I have a Covered CA plan?
  • What happens to my tax credits when I become eligible for Medicare?
  • If I have MAGI Medi-Cal, will my costs go up when I enroll in Medicare?

Coordinated Care Initiative Updates

Feb 25, 2016 » View Webinar » Download Webinar Materials

  • Amber Cutler, Staff Attorney, Justice on Aging

Amber Cutler, Staff Attorney with Justice on Aging discusses the current status of the Coordinated Care Initiative (CCI), including the federally-approved dual eligible demonstration known as Cal MediConnect, that began implementation in April 2014. Topics include:

  • The CCI and the 2016/17 budget
  • Enrollment
  • Policy changes
  • Early evaluation results

The CCI is now underway in 7 counties including Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Mateo, and Santa Clara.


Telemarketing Healthcare Fraud

JAN 28, 2016 » View Webinar » Presentation » Short Presentation

  • Tracey Thomas, Attorney, Federal Trade Commission’s Bureau of Consumer Protection

Tracey Thomas, Attorney with the Federal Trade Commission’s Bureau of Consumer Protection, discusses telemarketing health care fraud, including scams involving Medicare, the Affordable Care Act, prescription discount cards, and medical discount plans. Tracey also reviews new rules and restrictions recently added to the Telemarketing Sales Rule that can provide additional protection for consumers.


Medicare Marketing Misconduct with Julie Lowry of DMHC

Aug 27, 2015 » View Webinar » Download PowerPoint

  • Julie Lowrie, Investigator, Department of Managed Health Care

Julie Lowrie presents the current types of marketing misconduct as seen from the perspective of the California Knox-Keene Act. You will learn the current Do’s and Don’ts of Medicare Marketing, the kinds of activity considered to be misleading, deceptive, and potentially fraudulent in the sale of Medicare Advantage products and how to report such activities.


Meet the National Center on Elder Abuse

May 28, 2015 » View Webinar » Download PowerPoint

  • Julie Schoen, Deputy Director, National Center on Elder Abuse

Fraud has a great impact on the cost and quality of health care. Medicare Fraud can be considered one type of financial elder abuse. But elder abuse as a whole, encompasses many layers and complexities. Julie Schoen, JD, Deputy Director of the National Center on Elder Abuse presents on the role of the National Center on Elder Abuse (NCEA) and World Elder Abuse Awareness Day, (WEAAD) which occurs June 15, 2015. Julie addresses the types of elder abuse and how this issue is evolving into a global social justice movement.


Learn About the DMEPOS Competitive Bidding Program

Mar 26, 2015 » View Webinar » Download PowerPoint

» Download Handouts

  • Malisa Rogan, Competitive Bidding Liaison, Palmetto

Malisa Rogan presents updates on the Durable Medical Equipment Competitive Bid program that has expanded in both scope of items covered and the areas in the country affected since it began in 2011. It’s estimated to save the Medicare Trust funds over $25 billion dollars by 2022. Learn how the program began, where we are now and what to expect in the future.


The Importance of Inclusivity for LGBT Older Adults

Feb 26, 2015 » View Webinar » Download PowerPoint

  • Karen Fazio, SMP Special Projects Manager, California Health Advocates

Learn more about SMP’s LGBT Integration Project; the unique issues lesbian, gay, bisexual and transgender (LGBT) older adults face;  why inclusion is important; trends and changes in aging services ; how language, forms, and communication make a difference; ways SMP has become more inclusive; and links to a powerful short film by Project Visibility.


Overview of Medicare Part A Payment Systems with Diane Caradeuc

Jan 22, 2015 » View Webinar » Download PowerPoints: one or two

  • Diane Caradeuc, CMS Liaison, California Health Advocates

Diane reviews the Part A program and how its benefits are paid. The discussion includes both how program payments historically started and the current Part A benefits payment methods. She also reviews some of the controls established to protect the financial solvency of the Medicare program and some commonly used Medicare terms like DRG, HAC, RACs, and consolidated billing.


Medicare Marketing Misconduct with Julie Lowry, DMHC

Nov 20, 2014 » View Webinar » Download PowerPoint:

  • Julie Lowrie, Associate Corporations Investigator, CA Department of Managed Health Care

Learn about the current types of marketing misconduct as seen from the perspective of the California Knox-Keene Act. Ms. Lowrie reviews the do’s and don’ts of Medicare Marketing, and provides examples of activities considered to be misleading, deceptive, and potentially fraudulent in the sale of Medicare Advantage products. She also reviews how to report marketing fraud.


Quality Improvement Organization (QIO) Update for California

Oct 23, 2014 » View Webinar » Download PowerPoint:

  • Diane Caradeuc, CMS Liaison, California Health Advocates
  • Kym Roundtree, Communications Lead, Livanta
  • Jennifer Wieckowski, California State Program Director, Health Services Advisory Group (HSAG)
  • Linda Schoenbeck, Executive Director of Medical Review Utilization Services/Management Activities , HSAG

Two Quality Improvement Organizations (Livanta and Health Services Advisory Group) now cover California. This webinar reviews the their current scope of work and the separation of the care reviews and discharge appeals work with the quality of care improvement work with providers. Livanta is the QIO that now reviews individual cases and appeals while HSAG is focused on Quality Improvement Projects. Learn how each organization works with California beneficiaries and providers, how to best submit appeals or complaints about quality of healthcare to the QIO, and what new quality projects may involve our providers.


Concierge Medicine

Aug 28, 2014 » View Webinar » Download PowerPoint:

  • Diane Caradeuc, CMS Liaison, California Health Advocates

A relatively new business model in healthcare is concierge medicine. While some people embrace this type of healthcare service, others wonder if it violates Medicare rules and regulations. Find out how concierge medicine does or doesn’t work for a Medicare beneficiary. Learn some of the questions a Medicare beneficiary needs to ask their doctor who is now offering them concierge medicine.


The Process of Complaint Investigations

Jul 24, 2014 » View Webinar » Download PowerPoint:

  • Sharon Won, RN, East Bay State Licensing & Certification Office

Have you ever wondered what happens when you lodge a quality of care complaint about a licensed medical facility? Sharon Won from the East Bay State Licensing and Certification office explains the process. Learn what California’s field offices do to investigate and resolve the complaints that are filed as well as what type of facilities they do investigate. Also, find out how an individual can be involved in the complaint process.


Navigating the Medicare Drug Maze

Jun 26, 2014 » View Webinar » Download PowerPoint:

  • Diane Caradeuc, CMS Liaison, California Health Advocates

If you have ever wondered which part of Medicare (A, B, C or D) covers a particular prescribed drug, this webinar will help you understand some of the rules that determine which part of Medicare pays for which drug. While most people know about Part D, the drug benefit, Medicare has and does cover some drugs in all parts of Medicare. And, if you have ever wondered why the flu vaccine is covered by Part B but the shingles vaccine is covered by Part D, this webinar will also answer this question (and more).


LGBT Cultural Competencies

MAY 22, 2014 » View Webinar » Download PowerPoint:

  • Karen Fazio, SMP Special Projects Manager, California Health Advocates
  • Micki Nozaki, SMP Project Director, California Health Advocates

Learn about our Senior Medicare Patrol’s LGBT (Lesbian Gay Bisexual Transgender) Integration Project. Topics covered include:

  • Why the LGBT community is considered under served
  • Progress of this important project
  • Prevalance of discrimination, fear, and isolation
  • Your toolkit for outreach


Home Health & Hospice Potential Fraud

Feb 27, 2014 » Download PowerPoint:

  • Carolyn Cahn, RN of Centers for Medicare and Medicaid Services

Learn about Home Health & Hospice and the fraud potential in these programs. Carolyn also discusses a recent court decision regarding maintenance therapy since it applies to the home health benefit.


Senior Medicare Patrol Intro to Medicare Fraud & Abuse

Jan 24, 2014 » Download PowerPoint:

  • Micki Nozaki, SMP Project Director, California Health Advocates
  • Sandy Morales, Bilingual Case and Outreach Specialist, California Health Advocates
  • Paula Holden, SMP Regional Liaison, California Health Advocates

Learn about Medicare fraud and abuse, and common schemes in outpatient, inpatient, home health and hospice care, and in the Part D prescription drug benefit. Also review the work of the Senior Medicare Patrol and how you can participate in sharing the “Protect, Detect, Report” message.


Round 2 of the DME Competitive Bidding Program

Jul 25, 2013 » Download PowerPoint:

  • Diane Caradeuc, CMS Liaison, California Health Advocates

Review what the DMEPOS competitive bidding program means and get an update on Round 1. Also, learn about how the national mail-order competition for diabetic supplies that began July 1, 2013 affects our beneficiaries and potential areas of abuse in the program.


Medicare Rx Drug Benefit Part B vs Part D Home Infusion Perspective

Mar. 28, 2013 » Download PowerPoint:

  • Lucy Saldaña, Pharm.D., Centers for Medicare and Medicaid Services Region IX Pharmacist Consultant

Social Security Updates

Feb. 28, 2013 » Download PowerPoint:

  • Frank Van Nostrand, Public Affairs Specialist, Social Security Administration

California Department of Corporations & Seniors Against Investment Fraud

Jan. 24, 2013 » Download PowerPoint:

  • Jackie Wiley-Sistrunk, California Department of Corporations

Potential Fraud in Hospice Agencies & Hospice Payments

Nov 1, 2012 » Download PowerPoint:

  • Fraud in Hospice Agencies (Pat Frey, Center for Medicare and Medicaid Services)
  • Hospice Payment (Diane Caradeuc, California Health Advocates)

Other Medicare-related Sites for Professionals